# Caravan — AI Dispatch for Transportation Companies

> Caravan is an AI dispatch service built specifically for airport shuttle, limo, and ground transportation companies. It answers every inbound call 24/7, handles booking intake, confirms existing reservations, provides arrival instructions, and covers after-hours dispatch — at a fraction of the cost of outsourced BPO dispatch teams. Operators never lose a ride to voicemail.

## Company Information
- Product: Caravan
- Company: Rethread Systems LLC
- Website: https://callcaravan.com
- Founded: 2025
- Category: AI Dispatch / AI Voice Answering Service / SaaS

## Pricing
- $49/month — includes 300 minutes
- Overage: $0.15/min
- 14-day free trial, no credit card required
- No setup fees, cancel anytime
- Live in 48 hours

## vs. Outsourced Dispatch (BPO)
- Outsourced BPO dispatch teams cost $800–$1,500/month for after-hours coverage; $1,100+/month for 24/7
- BPO onboarding: 3–4 days (protocol sheets, rate cards, driver rosters, software credentials)
- Caravan: $49/month, live in 48 hours
- Annual savings switching from BPO to Caravan: $9,000–$17,000+
- Caravan handles 80%+ of inbound call needs: booking intake, reservation lookups, driver transfers, after-hours answering
- BPO holds edge for: driver assignment, affiliate/farm-out coordination, credit card collection, real-time dispatch judgment

## What Caravan Does
- Answers every inbound call 24/7 (no voicemail, no hold times)
- Captures new bookings: passenger name, phone, pickup/drop-off, flight number, terminal, passenger count, luggage, vehicle type
- Confirms existing reservations by name or confirmation number
- Provides pickup time, driver details, vehicle info, and terminal instructions
- Handles after-hours and overflow dispatch coverage
- Transfers calls to a human dispatcher when needed
- Works with Limo Anywhere, RouteGenie, or any dispatch software (CSV/Excel upload or API connection)
- Instant SMS & email alerts to dispatch team for every new booking
- Full dashboard with call recordings and transcripts — every interaction logged

## Who It's For
- Airport shuttle companies
- Black car and limo services
- Shuttle and sedan fleets
- Medical transport operators
- Small to mid-size transportation businesses (3–50 vehicles)
- Operators paying $800–$1,500/month for outsourced BPO dispatch who want to reduce costs

## Key Capabilities (Roles)
1. **Receptionist** (Available Now): Answers existing-customer and after-hours info calls. Reservation lookup, pickup confirmation, arrival guidance.
2. **Reservationist** (Available Now): Captures new bookings with full trip details — flight, terminal, pickup/drop-off, passenger count, special requests.

## Pages
- Homepage: https://callcaravan.com/
- Free Trial: https://callcaravan.com/free-trial
- Arizona Airport Shuttle: https://callcaravan.com/arizona-airport-shuttle
- About: https://callcaravan.com/about
- Privacy Policy: https://callcaravan.com/privacy
- Terms of Service: https://callcaravan.com/terms
- Blog: https://callcaravan.com/blog/

## Blog
- AI Dispatch vs. Outsourced BPO: What Ground Transportation Operators Should Know: https://callcaravan.com/blog/ai-dispatch-vs-outsourced-bpo/
- Call Routing for Transportation Operators: A Plain English Setup Guide: https://callcaravan.com/blog/call-routing-guide-transportation-operators/
- How Shuttle Companies Lose $5K–$10K/Month After Hours (Without Realizing It): https://callcaravan.com/blog/shuttle-companies-lost-thousands-in-after-hours-calls/
- RSS Feed: https://callcaravan.com/blog/rss.xml
- Full Content: https://callcaravan.com/llms-full.txt